Probably. I think the names are meant to bamboozle and they succeed with me. Obviously.
I am on
Superfast Fibre 2 Unlimited.
I have no memory of signing up for this. Infinity yes, Infinity 2 possibly. All I know that my speeds used to be around 18Mbps and I deemed that acceptable within whatever package I was promised.The Service was stable. It is now not steady and slower by 20% . Perhaps this "Flapping" whatever that is and whatever causes it is the issue. BTs online diagnostics are crap. It just says this is okay and there is no obvious way to proceed. Where this whole thread started was because I was aware of neighbourhood upgrades and I wanted to bail out of the Infinity FTTC service even if it wasn't full Fibre from Exchange to my Main Socket.
That table you posted syabthat these speeds are fine for whatever that VDSL connection is. At 13mbps it is below the lower figure of the range for non impacted but the handback is less than you are getting and if they say it is impacted you are getting way more than that handback figure.
Not sure what max rate shows in the UK. Here it shows max possible regardless of plan but assuming your 19.3 is max attainable over the line on the max 22.5 on the plan, that would show you have quite a short distance of copper ( as it seems you have). Maybe around 400m actual copper.
If like here 19327 kbps means the max speed the connection can ever deliver, you have about 1.2km of copper - that cabinet you found could be your FTTC connection I suggest. That would explain why you cannot go on a higher speed plan - you cannot get above 20 Mbps.
Maybe FTTP is planned and hence you see a variety of fibre things on poles. I just can’t see that the things on poles are your connections - unless they max rate is max of the 22 available on a plan and on an 80 plan you would get about 60. Doesn’t look likely from answers you are getting from providers.
Your synch rate is maybe a bit low for that max rate - maybe a different modem (Broadcomm chipsets are best for long lines) would help.
Do you have the other data on the modem stats page? SNR and attenuation in particular?
Only if you have copper lengths short enough. Signing up to and offered plan doesn’t mean you will get the speeds. After a month maximum the provider should assess the max speed possible and move you IMO. If the OP is on that cabinet there is no point being on anything but the lowest speed plan.
Stage 1 FTTP in the UK seems to mean the external things are being installed.
FTTP (Fibre to the Premises) Installation Process - Sigingstone Village Website.
Obviously that isn’t the house involved but I think it explains what that means on the report posted. I am pretty sure the OP is on FTTC to the cabinet some distance away. Any fibre closer is the probably the about to be installed FTTP.
Either way it is possible FTTP is on the way to the house (according to the report) and it is certain you know when you have it. At the very least you need to be around for stage 2. Good if you can be around for stage 1 at the house as you may be able to guide the fibre to somewhere useful on the outside of the house rather than them sticking it in the easiest (cheapest/shortest length of fibre) place.
Agree 100%. The synch and max attainable speeds are about right for the cabinet identified some distance away to be where the copper comes from the DSLAM to the house.
Slightly higher speeds previously and the speed now with the unstable connection might suggest some copper degradation or other fault. Also when they are generally mucking around in an area it can muck up speeds in general. Although usually only the change from ADSL to VDSL has such obvious effects.
It seems @tom 2000 you should contact your provider and request to be put on the slowest plan for FTTC. Also request a refund for the difference of every month you have paid for a faster plan from that provider. I wouldn’t see that as only an amount per month personally.
Then lodge a fault with your provider - it seems they may have already investigated and said there isn’t one? The speeds suggest the provider can keep providing what they are and you are stuck with it.
If you have FTTC from that distant cabinet no provider can give you higher speeds by selling you a higher speed plan. It is what it is. 20 Mbps is maximum attainable on that line. If there is a fault on the line another provider can’t improve what you have either. The SNR and attnetuation and a few other things in the modem would help inform a technician if low synch rates are due to only line length or a fault. Well help at least.
I stand by looking for a Broadcom chipset modem if you don’t have one already for the long lines. Then again I haven’t checked the UK infrastructure. Those work best here since the DSLAMs in the nodes use Broadcomm chipsets too. If you can match the chipsets you get the most stable connection possible and usually the best synch speed too on long lines.
::. Kitz - Cabinet Lookup .::
That report you had has the first step to track down the node cabinet. It seems in the UK it is Broadcom or Infineon in the DSLAMs.
I reckon you are maybe getting FTTP and Openreach will plod along doing that. The report says available stage 1 so that is better than not available data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7. Once or if FTTP is installed, go nuts with the fastest all fibre plan there is and you can afford. Thumb your nose at those left on FTTC!!! data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7
Edit - if Openreach are to install FTTP the answer to the question as to cost to you should “nothing” from my understanding of the UK roll out of these things.
i can check that later, thanks.
https://www.avforums.com/attachments/5f83193b-730b-45da-860b-f40e15170b86-jpeg.1055729/ My cabinet.
Cheers Tom, but if I really wanted some FTTC cabinet porn, I'll walk down the road and look at one. And our's are better, as they are bigger, and there are three of them together
data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7
Openreach have replied merely to say FTTP is available.
BT have reduced my monthly bill by £20 putting me on Fibre 1 with a discount. The computer said NO to Superfast Fibre Essential at £29.99. Same difference really. New monthly cost of line rental and BB £31.99.
I can order Fibre to the Home, (they say that is FTTP) next Tuesday) and it should give me about 40Mbps at no extra cost. How they get the service from pole to front door we will wait and see.
Excellent news, and £20/month is not to be sneezed at. Be aware that no matter what BT say on the phone, or "accept" on the system, it is *subject to survey*; ie they may refuse to provide a 300m run of fibre, even if it is overhead and not ducted. But fingers crossed for you.