My neighbour is with Sky. The only sky package available is Sky Fibre Unlimited which has a final copper leg. His speed is 23Mbps. Sky project me at 14.4-22.5 Mbps.
I think that points at my extra 250m cutting my speed and my correct package with BT should be Superfast Fibre. I cannot remember why I was put on Infinity 2. Perhaps it was free upgrade that now costs more with no extra performance.
They need to put on that with no binding contract until the potential of a further upgrade is bottomed out. Sigh, thats a couple of hours on the phone.
However the price difference between what I have, Superfast Fibre 2 Unlimited and what I get, Superfast Fibre Plus is £2.50 per month without contract so I cant be bothered until my enquiry to Openreach bottoms out.
@Tom - Without the context, I'd hazard "yes". Its odd that the data rate is 6mbit less than the max rate; leave the router on for at least 10 days, it might re-train and improve with time.
@george1976, the line speed is not dependant on the product, it is dependant upon the line distance from the cabinet.
@TomIs that 800m including the 300m of private road/driveway (ie, 800m down the drive and then around the corner), or is 800m in a straight line (ie on a map) from front door to cabinet?
Although there is no hard and fast rule when it comes to BT's line laying, in general they tend to follow roads, so assuming an overly simplistic "300m down the drive turn left(right), 500m to the cabinet) the line rate should be around 35mbit. If its 300m then another 800m, then it would be nearer 25mbit. A line rate of just under 20mbit suggests that either the line length is a lot longer (perhaps the line to the cabinet follows a tortuous route) or there is significant degradation somewhere. I wonder what your neighbours max line rate is, given he is 250m closer than you.
That said, on a good line, 800m from the cabinet, he would have a line rate closer to 50mbit. Suggests that the line distance to cabinet is a lot longer, or there is degradation on the line.
First things first - contact your ISP and get changed down to the lower package - you are paying for a service you cannot receive.
Regards talking to an engineer - good luck. BT Openreach do not interact with end customers except in a very very small number of edge cases. And even then, there is a world of difference between what BT sales droids, BT account managers, BT operations, BTOpenreach managers, and BT engineers each say and what happens.
Does anybody understand a WAN Event Log? Is the below normal?
08:19:28, 27 Aug. WAN connection PTM connected
08:19:28, 27 Aug. PPP IPCP Receive Configuration ACK
08:19:28, 27 Aug. PPP IPCP Send Configuration Request
08:19:28, 27 Aug. PPP IPCP Receive Configuration NAK
08:19:27, 27 Aug. PPP IPCP Send Configuration ACK
08:19:27, 27 Aug. PPP IPCP Receive Configuration Request
08:19:27, 27 Aug. PPP IPCP Send Configuration Request
08:19:27, 27 Aug. PPP CHAP Receive success : authentication successful
08:19:26, 27 Aug. PPP CHAP Receive Challenge
08:19:26, 27 Aug. PPP LCP Receive Configuration ACK
08:19:26, 27 Aug. PPP LCP Send Configuration ACK
08:19:26, 27 Aug. PPP LCP Receive Configuration Request
08:19:26, 27 Aug. PPP LCP Send Configuration Request
08:18:55, 27 Aug. DSL Link Up: Down Rate=13096Kbps, Up Rate=1999Kbps; SNR Margin Down=8.6dB, Up=6.2dB
08:18:45, 27 Aug. WAN connection PTM disconnected
08:18:36, 27 Aug. PPP LCP Send Termination Request (User request)
08:18:32, 27 Aug. PPP LCP Send Termination Request (User request)
08:18:32, 27 Aug. DSL Link Down: duration was 316433 seconds
16:25:04, 23 Aug. WAN connection PTM connected
16:25:03, 23 Aug. PPP IPCP Receive Configuration ACK
16:25:03, 23 Aug. PPP IPCP Send Configuration Request
16:25:03, 23 Aug. PPP IPCP Receive Configuration NAK
16:25:03, 23 Aug. PPP IPCP Send Configuration ACK
16:25:03, 23 Aug. PPP IPCP Receive Configuration Request
16:25:02, 23 Aug. PPP IPCP Send Configuration Request
16:25:02, 23 Aug. PPP CHAP Receive success : authentication successful
16:25:02, 23 Aug. PPP CHAP Receive Challenge
16:25:02, 23 Aug. PPP LCP Send Configuration ACK
16:25:02, 23 Aug. PPP LCP Receive Configuration Request
16:25:02, 23 Aug. PPP LCP Receive Configuration ACK
16:25:01, 23 Aug. PPP LCP Send Configuration Request
16:24:39, 23 Aug. DSL Link Up: Down Rate=15000Kbps, Up Rate=1997Kbps; SNR Margin Down=9.2dB, Up=6.0dB
04:50:41, 21 Aug. WAN connection PTM connected
04:50:41, 21 Aug. PPP IPCP Receive Configuration ACK
04:50:41, 21 Aug. PPP IPCP Send Configuration Request
04:50:41, 21 Aug. PPP IPCP Receive Configuration NAK
04:50:41, 21 Aug. PPP IPCP Send Configuration ACK
04:50:40, 21 Aug. PPP IPCP Receive Configuration Request
04:50:40, 21 Aug. PPP IPCP Send Configuration Request
04:50:40, 21 Aug. PPP CHAP Receive success : authentication successful
04:50:40, 21 Aug. PPP CHAP Receive Challenge
04:50:40, 21 Aug. PPP LCP Receive Configuration ACK
04:50:40, 21 Aug. PPP LCP Send Configuration ACK
04:50:40, 21 Aug. PPP LCP Receive Configuration Request
04:50:39, 21 Aug. PPP LCP Send Configuration Request
04:50:14, 21 Aug. DSL Link Up: Down Rate=15000Kbps, Up Rate=1999Kbps; SNR Margin Down=8.3dB, Up=6.0dB
04:50:04, 21 Aug. WAN connection PTM disconnected
04:49:54, 21 Aug. PPP LCP Send Termination Request (User request)
04:49:51, 21 Aug. PPP LCP Send Termination Request (User request)
04:49:51, 21 Aug. DSL Link Down: duration was 185676 seconds
Tich, I am still reading and understanding you post but-
"@Tom Is that 800m including the 300m of private road/driveway (ie, 800m down the drive and then around the corner), or is 800m in a straight line (ie on a map) from front door to cabinet?"
0.8 of a mile which about 1200m is a line down my driveway (300m) plus another 900m along main road to the cabinet which is probably the line of the service cable which I think is underground although I didn't check for that along the total length.
???
Tom, can you have a gander at this page
BT Broadband Deals | Compare Cheap BT Internet Deals | BT
These are the only BT products available. What product are you on - because I don't understand the statement "what I have, Superfast Fibre 2 Unlimited and what I get, Superfast Fibre Plus"
You are not "paying for SF2" but "getting "SF " (or anything else).
SF2 is the same as SFto all purposes, except a cheaper intro price. The price difference between SF2 and Superfast Essentials is £15/month, and between Superfast Fibre 2 and Superfast Fibre is £10/month.
Yes - your line is flapping, ie going up and down. What happens then is the DSLAM in the cabinet detects the up/down/up condition and lowers the connection (line) rate in case the flapping is cause by a line unable to handle a given rate. This is why its a bad idea to turn the router off when not in use - or worse, overnight!
There is actually a telephone number to contact Openreach but I chose to make an enquiry via their proscribed form. 28 day reply target.
Sorry, my bad - been a long day and intermingling metric and imperial measurements.... bad. 1.2km should give you a line rate of 25mbit, dropping to 20mbit at 1.6km. Taking into account jointing attenuation and additional cable (cable slack, circuitous route) then the line speed is prolly about right.
I seldom turn it off except as a reset to see if something might improve and I mean seldom. Like maybe 4 times a year. I think a BT operative suggested via live chat that I do that.