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No, it is NOT within "acceptable parameters" for Infinty2/Superfast Fibre 2/Superfast Fibre Plus plans; these are "up to 80mbit" packages, but should only be sold to residential customers who can achieve in excess of 38mbit.
If you have been regraded onto a Superfast Fibre / Fibre Essential (no "2" in the plan name), then - and only then - is a downstream connection of 11-13mbit acceptable.
For clarity, please don't use the words "broadband" in conjunction with fibre - BT's ADSL (ie the non-fibre product) is called Broadband. There is no "Superfast BB 2" product However there used to be ADSL and ADSL2 based products (upto 8mbit and upto 24mbit respectively), and many adsl2 products were once termed "superfast broadband" until fibre came along.
BT's constant renaming/re-positioning of their fibre products doesn't help, especially as BT Infinity was initially renamed as Superfast Fibre, and the bandwidth figures have varied downwards from the initial 80/40mbit downstream rates to 78/76/38/36mbit. BT now only state an average downstream connection, and not the maximum potential downstream bandwidth...
1. BT Infinity (up to 40mbit) is now BT Superfast Fibre Essential (up to 36mbit)
2. BT Infinity 2 (up to 80mbit) is now BT Superfast Fibre 2 (up to 78mbit)
3. Sat in-between is BT Superfast Fibre, and only makes reference of an average 50mbit downstream speed. No idea if it is rate-limited.
4. Standard Broadband - average 10mbit.
Can you access the BT router and see what the downstream connection is - NOT a speedtest conducted from a device, but the actual line rate the router is connected at.
My advice would be to clarify exactly what service you are on, exactly what line rate your router is connecting at, before doing anything else.
Why? Because you might have an issue along that 300m of line connecting you to the dslam. |
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