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Unless you have a massive drive there is no way you have FTTC with 14Mb, but if you have, then get back onto BT as that is way below acceptable limits, (What FTTC package do have (Up To 38, 52 or 76Mb) and it is BTs duty to get it fixed, not yours. (Something definitely sounds off here)
You also say that the main fibre cable was put in about a year ago (With a new box) therefore there is no way you were on FTTC before that, only ADSL2, (Plus you have to take out a new contract for FTTC) so give your ISP a call to see exactly what you are on, as I suspect it is still ADSL2. (You don’t get FTTC automatically just because they have installed a fibre cable in the road)
Bill |
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