Forum › Wearables Tech - Fitness & Smartwatch Forum › New Garmin smartwatch - Vivoactive HR

KyleS1 Publish time 2-12-2019 06:34:37

Thanks. Think I am going to stick to the official FW for now. The beta doesn't list any fixes for stuff I have a problem with. The Garmin support is rubbish though. Estimated 3 days for a response, and I've been waiting 5.

Now checking the forums to see if anyone else has the same issue as me.

Gazaman Publish time 2-12-2019 06:34:38

I'd be tempted to install the new firmware anyway mate if I was you to put my mind at rest. Maybe the last update you installed didn't install correctly!? So a clean firmware update might help.

KyleS1 Publish time 2-12-2019 06:34:39

I've not installed any updates since I bought it, unless it did one on setup (can't remember). Garmin seem to think it is normal not to track with a buggy as the tracking only works with a pendulum movement, which kinda makes sense, except my Fitbit could do it!

Gazaman Publish time 2-12-2019 06:34:40

Mine updated on setup so I'm guessing yours probably will have as well. I've just tested again walking round Sainsbury holding a basket of beers and counted my steps......again they were updated on the device correctly. I personally think a fw upgrade will sort your probs.

Inferno Publish time 2-12-2019 06:34:41

It works for you on yours but it didn't on mine and i'm not alone in that.

Even my one now will not count steps with a stationary arm and it was twice the price!!!

KyleS1 Publish time 2-12-2019 06:34:42

I'm waiting on Garmin support, so want to keep the FW as it is, so they can try and diagnose if there is a fault.

Gazaman Publish time 2-12-2019 06:34:44

Beta firmware 2.71 is now available with the following improvements:-
Added support for Varia Radar
Added per second recording
Connect IQ improvements

Per second recording sells this one for medata:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7

RidleyDeckard Publish time 2-12-2019 06:34:44

I asked them about swimming and way it wasn't logging it as an activity for my Vitality Life insurance and they just came back answering a totally different question about why the stroke count might not be perfectly accurate! They apologised a week and a bit later saying they were really sorry and the question had been passed to a technical expert. That was 3 weeks ago, I still haven't heard anything. Like you say terrible support.

Inferno Publish time 2-12-2019 06:34:45

I cannot believe it, my Fenix has just had an update and it's only started to count steps with a stationary arm data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7, I'm now well chuffed with that, bonus!!!

Gazaman Publish time 2-12-2019 06:34:46

Have you managed to sort your issues?

View full version: New Garmin smartwatch - Vivoactive HR