Just ordered mine put my install dates 6th and 7th of May think May 8th is the cut off for free install. I know April the 8th is the latest order date for free install so hopefully have the keys for new house in 3 weeks...
Hi Davisa
I'm really sorry about your inconvenience.
Can I ask that you get in touch with us by emailing
As soon as we get your email we’ll forward it to the team dealing with the installations.They’ll contact you by email or phone the same working day, wherever possible, or by the morning of the next working day.
If you’ve got any other queries aside from your installation you can email
We hope to hear from you soon.
Famena
Here To Help Team
HomeServe
Sure thing. Thanks for finding this thread! data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7
Hello. Emailed as asked to but still heard nothing? data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7
I got an email today from nest about installation. Sounds like they have sold more than expected and are struggling to arrange installations.
If I haven't heard anything by the weekend I'll try and DIY it. Had a look at instructions and my current thermostat and it doesn't look to bad of a job. I can use existing thermostat wires and just need to add a live and neutral for the heat links power supply.
Homeserve have now got back to me and I'm booked in for the Tuesday following Easter.
Had the install this morning and finally have Nest. Install was booked by Nest with a local independent and have to say he was brilliant!
I was having two installed and was a bit worried about where the two heat links would get placed as I like everything hidden. Pleased to say he put them in the airing cupboard totally out of view and the wifi works a treat. Not only that but he did a very neat job and was very helpful.
Initial impressions are very positive. I love the way it lights up when you walk past (you can turn this off)
The Nest itself looks great and the settings are really impressive and very easy to use. App works well and I'm used to it as I've had Nest Protect for some time now.
Will see how the learning period goes over the next 7 days data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7
https://www.avforums.com/attachments/imageuploadedbyavforums1396985906-474120-jpg.475138/
Are your Protects off line at the moment in line with the recall/no sales
No the protects work fine. They have simply disabled the wave feature that allowed you to cancel and alert by waving. Never used that feature anyway but product works fine. Nest said they will restock with new products that have the feature disabled. https://www.avforums.com/attachments/image-jpg.475148/
I assume they we re an able with firmware when ready.I want to get some to go with thermostat but it's a lot of cash as each one is £109.And I need 4. And they need replacing every 5,6 or 7 years I think
Kind of thinking they'll do a house alarm sometime too