Bank have informed me because I didn't have written proof that the money was refundable they are unable to do anything despite me not signing any paper work or being issued any paper work other than I made £500 payment to hold the car and I was told if I don't like the car once test driven it I would get my money back but because it was verbal and not on paper bank are unable to do anything despite it being on my credit card
Bugger data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7I still think you dodged a bullet, think of it as a research investment in your new car data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7.You can try chasing it but unless you want to go down the small claims route you should probably write it off.
I have written an email to the director explaining what happened and what I was told etc and left the email saying I would like my £500 refundedand not have the need to write a review about your company and put up photos showing the condition of your vehicle.
Only thing I'm worried about is knows where I live now and maybe scratch my car or something If I leave a bad review but I don't want others having money taken away from them like I have although I was naive.
Although I'm £500 down I also feel I made the right decision and will buy future cars from the garage I purchased the scirroco from although I keep cars for at least 5 years and with it being 6 years old and done 60,000 miles I don't see any reason to change it anytime soon. Thanks again guys
They would have to do the work to sell the car regardless - the cost of the MOT is minimal and they still get the benefit of most of it.
I don't think that they have a leg to stand on with keeping your money, especially as they have no signed contract from you and have supplied no goods or services.
I would press back at your card issuer and as you have done with the garage.
If you get no joy I'd put in a small claims court case - pretty cheap and simple and hard to see how they could defend it.
I think they're trying it on hoping you'll go away and they can keep your money.
Thanks for your help. I searched online and seems garages don't have to give money back if you give them any money unless you had not been to see the car in person.
I was naive thinking I could put down some money and if I didn't like it after test driving it I would get it back. I shouldn't have left them with any money especially with the state it was in but as I said I wasn't thinking as I needed a car I had been looking for 3 weeks and panicking as I had to take hire car back the following day.
I should have had it in writing that the money was refundable according to online searching and if the garage say it is refundable then don't believe them. I don't know how the garage could have the car for sale in that condition. I would have walked away had I not been so desperate for a car. I will post pics of mot and other damages to car see if I could about getting money back another way. I don't know how to post multiple pics into one post so will do them over a few posts
https://www.avforums.com/attachments/screenshot_20190330-222818_knowyourcar-jpg.1138238/
https://www.avforums.com/attachments/20190325_153933-jpg.1138239/
https://www.avforums.com/attachments/20190325_153711-jpg.1138240/
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Crikey. That’s some list of failings.