On Board Sound Issue

Paully P

Hi All

I bought my son some new components for his gaming pc (motherboard, CPU graphics card and RAM.)I bought an ASUS H370M motherboard but am having issues with the on board sound.
I've tried uninstalling the device, updating drivers, doing a clean install of windows and checking the BIOS but I'm not getting anywhere. Can anyone give me any advice? I've logged the issue with ASUS.

EndlessWaves

Not without more of a description than 'am having issues with'

Paully P

Sound not working at all

EndlessWaves

So both front panel and rear outputs are not working and you've checked it with multiple speakers/headphones/earphones to rule them out?

Have you got the correct playback device selected in windows and the windows volume set to ~90%?

Paully P

tried using the headphone socket on the front panel and still no sound. Checked connected properly and it is. Seems like no sound is coming from PC.
Checked with two speaker sets as well
Volumes all set to max

DavidG1

Have you run the sound troubleshooter? which version of windows? If you have done a clean install of windows i.e - wiped the hard drive and updated the drivers, you may have a hardware problem with the board

Paully P

Ran troubleshooter but didn’t help.
Running windows 10 . Didn’t wipe the hard drive, did clean install through windows defender

DavidG1

I would wipe the drive and do a clean install, using a bootable USB
Make a bootable Windows USB installer from windows media creation tool
Windows media creation tool
Download and run the tool, you will need a blank 8GB USB, choose the same version of windows 10 - presumably home 64bit
Boot off the USB, wipe all the partitions so you end up with a single unallocated space. Then allow windows to install following the prompts

Paully P

thanks. I've created the Windows USB and will try your fix. Thanks for the help

Paully P

ok, just given up on life and everything now.
I created the media creation tool and installed windows on a clean drive. loaded drivers and disks but still no sound. What i do notice is that in the sound troubleshooter guide it says "no jack information" next to the HD Audio device. Does this point to driver or hardware issues?
Away to lie down in a dark room