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When a Motability car is coming towards the end of it's 3 year lease, it goes in for an MOT. This is done sometimes up to 3 months in advance and at this time a vehicle condition report is completed by the garage and sent back to Motab. A picture of the car is also taken. At handback time, another vehicle condition report is carried out by the dealer (may not be the same one that did the MOT) and this report is again sent back to Motability.
A dealer can then go onto the Motability website and purchase said car. It's quite handy if you have got somebody in the showroom looking for a particular make and model. The problem is, you are going by the appraisal of the person that took the photo, and some peoples idea of "fair wear and tear" is totally different to another persons.
We have purchased cars from Motability in good faith that have had damage on panels, stained seats, smelling of cigarettes, SatNav cards missing etc. We have the option of refusing to take delivery if it is that bad, but that doesn't help the poor potential new owner that has been waiting a week for the car to be driven down to us.
Not all Motability cars are like this obviously.
But for some reason, "some", (please note I said some), Motability customers seem to think that because the car is not actually "theirs" they will treat it like a tip. |
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