Yeah, definitely seems like a software bug. However, I think I have found a temporary fix. If you click the home button on the remoter it gets brighter as it shows the menu, if you press it again - it goes back to the source with full brightness and the HDR10 still shows.
Will try this
I tried this worked on fifa but then got wierd artifacts colours but didn't work on other HDR10 games stayed dark
That's weird, hopefully their software team fixes it
It it is wierd stopped working on fifa after
TCL called me they said still waiting for a response.
They called you? That's actually really great service if so - hopefully they'll get it sorted soon seeing as the workaround isn't working that well either.
Yea they did I called Friday and the lady said as soon as they hear anything she will call and let me know after the bank holiday
That's awesome, let me know if you get any updates! data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7
Tcl just called me and they got a response from the higher department. She said they didn't get any troubleshooting details from them so they going to send a technician to have a look at it.
Good luck data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7 hope everything gets sorted soon!