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Not sure if this is the right forum for this question. Hope it is. Happy for it to be moved if there is a more appropriate forum.
I've been a sky customer for a long time and am moving house. I have their TV and phone package. They'll be moving both services for me.
What I'd like to do is have both my services moved and I get a new phone number at the new address but the current address get a new phone line and maintain the existing number.
Spoke to Sky and they said it would be up to the new provider to maintain the existing number at the same address. To the extent they said they can't even offer a telephone line at the current address if I want to maintain the same number. They said it would have to be BT.
Spoke to BT and they said it can/should be done by the existing provider.
I need to authorise the house move with Sky soon but am nervous one or both of the providers don't know what the correct solution is and as a result I'll loose the existing number without being able to recover/use it for the existing house.
Can some please advise if there is a fullproof way to move the existing line to a new address (where there will be a new telephone number) and sign on with sky/BT/Talk talk/etc but maintain the existing number at the current address.
Thanks in advance. |
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