Holiday complaint

arenaman

Quick question, whose responsibility is it to deal with a holiday complaint?

Very briefly we  booked through Hoseasons and have recently had the holiday and when we returned we emailed the complaint to them who passed it onto the Holiday park (UK based)

The park responded, admitting what we paid for was not up to standard and offered a complimentary return. We declined this as basically we wouldn't want to go back after the experience we had. From the outset we've asked for 50% refund, I reiterated this and the park are now passing it to someone else in the park to deal with.

Is it up to the park or Hoseasons to sort out?, I just don't want to be spouting off to the wrong people.  Cheers.

DOBLY

Your contract is with who you paid - they should be the ones to make good to you.  I'd write back to Hoseasons stating that you would like them to compensate you for your loss (of an enjoyable holiday) saying that what you were offered by the location isn't what you are willing to accept.

Hoseasons are owned by a massive worldwide corporation - Wyndham Worldwide- they will be only too happy to deal with your complaint.

arenaman

Thanks, that was what i was thinking but the park have done all the replying to me so far, they've now offered me a cash amount which wasn't bad but not quite what I had in mind so I've countered it and offered a compromise. I would prefer to deal with Hoseasons like I said but I may just get a satisfactory resolution from the park now hopefully.

True Romance

Just out of interest which park was it you stayed at and why was it so bad?

blue max

I'd deal with them both at the same time. Maybe you'll get lucky and get two refunds

silicon messiah

Your contract was with Hoseasons......they should deal with your refund. Sorry you had a poor experience. That sucks.