Nikon J5 lens error

OneManTagTeam

I’m on a day out with the family and have been using this camera with no problems at all until now.

However, I’ve just tried to use it again and when the camera’s off, the lens is open and sticking out fully extended & when I try to switch it on, I get the message,

“! Lens error. Try again after turning the camera off and on.”

I’ve tried this but I keep getting the error. Also had the battery out for a while and back in but that didn’t help either.

How can I fix this?

shotokan101

I presume that you've tried removing and reattaching the lens after cleaning the contacts?

OneManTagTeam

Yeah, tried that too as read somewhere that sand may be in it as the last I remember using it was at the trampoline area which had sand around it.

I can’t remember whether I switched it off or not but it the lens is extended as though it was switched on.

It happened before in the past but I can’t remember how I fixed it.

shotokan101

Is the lens fully engaging when you attach it with the locator pin in the mount hole?

How about popping into a camera shop and trying the body with another lens?

stearman65

If you can get into the menu, try a factory re-set?

OneManTagTeam

Yeah it engages fully. When I switch the camera on, I can hear the mechanism trying to open/close it. We have a 10-30x zoom lens at home somewhere so will look for that & try it. I’ve since found this recall for the lens

https://www.nikonimgsupport.com/eu/BV_article?articleNo=000006465&sitecode=en_IE&ctry=IE&lang=en_GB

OneManTagTeam

I only get an error message, can’t get into menus or saved photos on memory card.

shotokan101

I presume that your lens has not had the fix applied so sounds like you will get it sorted

Jim