Consumer rights in UK

kah22

This is to do with consumers rights in UK; I appreciate it will differ in other jurisdictions

So I've bought a wearable and a major fault has developed in it. The manufacturer has acknowledged the fault it is a known widespread fault in this product

In the UK the purchaser's contract is with the seller NOT the manufacturer, though in many cases the manufacturer will stand over the goods and honour the warranty

Now here is my question; article 1 was purchased and subsequently withdrawn from sale. Article 2 replaced it

So if you go back to the retailer how are they required to deal with the situation: replace Article 1 with Article 2 even though Article 2 is more expensive and has more features. Or refund your money as the item can't be fixed or deduct an amount for fair ware and tear. Any thoughts?

cosmicma

as far as i am aware if the retailer is willing to replace the item but does not stock said item any more you are entitled to a " like for like" replacement or as you have already stated a refund with an adjustment for wear n tear
another alternative is a store voucher to the value if your willing to accept that but are by no means obliged to take it

kah22

Went back to my retailer Boots Online and fair play to them they gave me a full refund without any bother. I will do business with boots again

As a matter of interest the product was a Fitbit HR

KEVIN