Tab a virus??

Cannonball54

Hi just turned on my galaxy tab a.
Only to find this on my screen virus obviously but how do I get rid of this pls.
Tab won' t off and will not boot into safe mode.. As far as I know.                                                                        

Tempest

Oh god.....

Found this if it's any use:
How to Remove Penalty Notices Scam from Android Phone/Tablet Manually? - YooCare How-to Guides - YooCare Blog

Cannonball54

I know any idea???

Tempest

Well only what is says on that link (which I have copied and pasted below)
Not exactly much help I know unless you are told exactly what to delete from were.
Sorry I can't be of any more help

============

How to Remove Penalty Notices Scam from Android Phone/Tablet Manually?

Step-by-step Guide to Unlock Your Tablet/Phone from this scam virus
Step 1: Please try to put the infected android phone into Safe Mode at first to unlock the screen temporarily from the powerful scam virus

(1). For various android phones: hold down the power button to bring out the menu with Power Off and Reboot option—-hold down the Power Off option (If nothing happens, please tap and hold the Reboot option instead)—-click OK on the pop-up box asking if you want to access safe mode

(2). For Samsung Galaxy S4 and Samsung Galaxy S5: power off the device first. Press power button to power it on and tab the soft-touch Menu button repeatedly

(3). For Samsung Galaxy S3 and other phones with similar customized android system: power off the device—-turn on and hold down the Volume Down button (try Volume Up or Volume Down and Volume Up together if Volume Down does not work) when the brand logo shows up

You will see “Safe mode” at the lower left corner of the screen if you access safe mode successfully
                                                                                                                                               

Step 2: Search and remove suspicious files which are related to the virus
Step 3: Reboot the device to get out of safe mode.

Cannonball54

Thanks for that.
Just rang Samsung and they sorted it.
Then had to factory reset.
All sorted now.
Thanks all.

Tempest

Is there any advice you can pass on here, if anyone else has this happen on their Samsung Tablet?

Did Samsung actually do anything or just talk you thru the steps needed to factory reset?
Could you explain any further as it could be very useful on the future

Cannonball54

OK.
I rang Samsung they told me how to reset my tab.
How I did this was.
Hold the power and the  and volume down button. For about 20 seconds to restart the tab.
Then when it restarts let go of the power button, keeping hold of the volume down button then ur pad will boot into safe mode.
Then turn off ur WiFi on ur pad. Then reboot as normal. And turn back on ur WiFi.
This did not remove the virus. But allowed me to factory reset my pad.
Which I had to do to remove the virus.
Hope this helps out. Cheers. Rob..

Tempest

Excellent, thanks a lot for posting this.
I'm going to print it out (I'm sure others may do the same) and keep safe so that if if Iever find myself in such a situation I can get my tablet back working again.

Again, many thanks

Cannonball54