TWO TABLETS LOCKED OUT

gandolph

i have a nexus 7 and a hudl tablets and they have always worked fine. Yesterday i went on,
my nexus and i couldn't ' get on google  so i went to WiFi found my router ,clicked on it but it wont accept my p/word. it keeps saying authenticating/saved/ authenticating problem over and over.
i took it  back to factory settings and tried again .now i cant get beyond the p/word stage.
so i thought i would try my Hudl, that is the same it asks for my p/word but wont accept it.
i dont know weather this helps but i recently changed  contract for broadband to EE.
i am  still with Sky Tv and i still use their router, my broadband on my computer works great.
but would this affect my tablets.
  any help would b greatly appreciated

doug56hl

Is your computer broadband via LAN cable or WiFi?

gandolph

can it be both  i have landline connection and a Ethernet connection.
i gave you the wrong info in my first post. my router is from EE.
it is a Bright box-5xdfmn.i have three cables in the back one to the dsl socket.
one to power/ one to the ethernet. i am not sure what they are for hoping you
can help.

gandolph

can it be both  i have landline connection and a Ethernet connection.
i gave you the wrong info in my first post. my router is from EE.
it is a Bright box-5xdfmn.i have three cables in the back one to the dsl socket.
one to power/ one to the ethernet. i am not sure what they are for hoping you
can help.

ChuckMountain

It sounds like your main computer is connected via Ethernet cable which generally doesn't require any setup and will work just by plugging in it.

Your other two devices are WiFi and therefore will require the name of the WiFi network and the right password to connect to.

If you have changed your isp recently they will give you a new router and this will have a new WiFi network name and password.  This is usually on the router, or a card that has the details on it.  This should be entered into your nexus and hudl  devices.

(The exception to this if you have manually changed the WiFi network and password back on the new router to what it was before on your old router, usually via a web interface with a connection say from your PC.  This would then allow all your devices including phones to connect without any changes)

gandolph

Thanks Chuck i will try all that and keep you posted.