unable to access one specific website - Sky Fibre BB

kezzaa

Strange issue - I am unable to access one specific ( non adult) website from my home Sky network - I tried several devices. When I turn off my phone WiFi I can then access the site via 4G. I can also access the site from my home WiFi when connecting via the works VPN.
Any ideas how to resolve ? ( Sky Broadband Shield is off)

psychopomp1

Is the website in question on this list?
Why are websites being blocked in the UK?

If so, ask Sky to unblock it.

kezzaa

Thanks - it’s not listed as blocked

kezzaa

Just tried accessing via a proxy and was able to connect so everything points to Sky blocking the site - could another Sky Broadband user verify ?
The site is www.sermoncentral.com

Maybe Sky has a downer on Christianity !!

mickevh

BT are happy with it.

noiseboy72

No problem with Plusnet

I wonder if its a DNS issue. Have you tried using 8.8.8.8 & 8.8.4.4 instead of the ISPs own DNS?

rorton

Im a sky user, and my DNS is set to 8.8.8.8 / 8.8.4.4 and i can't access the site either, so don't think its a DNS issue

kezzaa

Hi - how do I do this ? (Sorry for dumb question )

rorton

can you goto a command line and do a trace route?

If i do an NSLOOKUP for the host sermoncentral.com, i get ip address 50.58.50.26

If i then trace route to that Ip address i get this far...

                                        Code:                                traceroute to 50.58.50.26 (50.58.50.26), 64 hops max, 52 byte packets 1  192.168.10.1 (192.168.10.1)  0.910 ms  0.643 ms  0.600 ms 2  * * * 3  be259.pr2.hobir.isp.sky.com (89.200.131.2)  19.441 ms  17.832 ms  18.940 ms 4  lag-102.ear1.london1.level3.net (212.113.9.141)  17.975 ms  17.207 ms  17.466 ms 5  ae-226-3602.edge3.london15.level3.net (4.69.167.94)  17.208 ms    ae-228-3604.edge3.london15.level3.net (4.69.167.102)  17.662 ms  17.559 ms 6  ae-226-3602.edge3.london15.level3.net (4.69.167.94)  17.345 ms  17.534 ms    ae-228-3604.edge3.london15.level3.net (4.69.167.102)  17.589 ms 7  ae4.ar8.lon15.level3.net (4.68.111.254)  17.199 ms  17.262 ms  17.926 ms 8  cos1-ar1-xe-0-0-0-0.us.twtelecom.net (35.248.1.214)  132.067 ms  131.756 ms  131.778 ms 9  * * *10  * * *11  * * *12  * * *        it stops at hop 8, which is some device in the USA

Can anyone who can get to the site see if they hit any of the same hops, and can OP try a trace and see if your trace goes the same as mine as we are both on sky?

kezzaa

Hi rorton - thanks for taking the time to check this - I get exact same results as you with nslookup and tracert

Not sure what the next step is , but it does seem to be a Sky problem ?

Thanks to the others for checking their connections too .... any suggestions ?