KDL-55 / 46 / 40 HX853 Owners Thread Part 6

Curly99

This thread is a continuation of the Part 5 thread here:

http://www.avforums.com/forums/lcd-led-lcd-tvs/1721256-kdl-55-46-40-hx853-owners-thread-part-5-a.html​
Last Post

                                                                                Tommok said:                                                                                                                [quote]                                                                                squarejawhero said:                                                                                                                My comment on the 250's is that they really shouldn't need this filter, nor should Sony rely on us contacting them to send them out. Clearly they're at fault for sending something out that doesn't work properly. Really annoys me as you have to buy them separately on top of the TV only for you having to chase them to make them work properly.                                Click to expand...       

I agree - poor show.

I'm having the tilt issue - what number did you ring for the filters please?                                Click to expand...        [/quote]Curly

addaman

Finally got my Blu's!!

squarejawhero

FILTERS; The number called for the filter's is simply Sony's customer service. They'll take you through the usual rigmarole of turning it on/off, resetting settings - just go with it, then request them. You'll get a quick response, usually a couple of days, but it might take up to four weeks to receive them.

As for me, I'm really lucky as I'm returning my unit so I'll be bowing out of this thread now. An additional issue reared its head in "led blinking" during broadcast TV. Given my issues with LED, methinks I'll return to Plasma...

Good luck all!

Soundmangt4

I got my Blus too. Not sure what I'm more shocked about. The fact that they've actually turned up or the fact that Yodel delivered them without trashing them to pieces

squarejawhero

I called them today, and the initial response was to try and get me to call the sales number to 'buy' the filters.
Obviously I explained that after buying their 'flagship' TV, and then having to purchase the glasses to watch 3D content on it only to find that the glasses weren't providing me with a good 3D experience, that me having to purchase the filters to make the glasses perform in the way they were advertised as doing was probably not very good customer service.
Strangely, after asking how long ago it was when I bought the TV and me telling him 6 months, he then decided he could send out the filters under warranty!

Anyway, they are out of stock, but when they are back in stock he will be sending me 3 sets of filters FOC.

ussjtrunks

Good stuff - know your rights. The filters are not perfect but they do fix many of the issues, which is a manufacturing fault. It's shocking they asked you to buy them, frankly. I'd inform Sony's UK headquarters that it happened, if you have the time. The only way you know there's a solution is by coming online.

In my experience this last few months of TV woes, I'm suprised Watchdog in the UK hasn't investigated LCD/LED technology. There's an assumption that's been built up that you must expect a certain level of faults. Rather than improve things on a manufacturing level, consumers are consistently asked to put up with issues that effect the PQ to an almost alarming degree.

If something is sold in the UK that's not fit for purpose or of a level of quality below what you'd expect, then you should say something, whether to the retailer and manufacturer.

I'd also to see less excuses for these faults in reviews; I don't think my HX853 is typical as an example (it seems there's a number of people here happy with their 40", so I think mine has an overwhelming number of issues with it), but there's an assumption that you have to put up with them in LED/LCD's both in stores and in the media. I think this needs to stop, as for a lot of people these are luxury items that are a one-time-buy for a number of years. The assumption that they must be accepted is very wrong.

squarejawhero

It isnt really a fault with the glasses sony just took the choice to have less filters on the glasses to give you brighter 3d I actually prefer the brighter 3d and I naturally don't move my head while watching tv.

The only issue I have with the tv is dse caused by the anti-glare filter but it is better than the samsung I had by miles so Im living with that 1 issue and enjoying my tv

Also I dont see manufacturers improving led tech as I assume oled will replace it in a couple of years.

ussjtrunks

Having the colours change when you angle your head even slightly, and the crosstalk without the filters, does show to me there's a fault. Having used them with/without, the brightness isn't really much of an issue. The improvement in PQ and clarity is worth it if you take the time to get hold of them, despite the lo-fi nature of the band-aid.

My point about manufacturing tech; I'm sure even OLED will have it's issues - I keep hearing about burn-in. The problem is when more serious faults start being considered the norm.

Anyway, that's another discussion. There's nothing stopping you enjoying the TV as it is. I'd imagine the faults vary from TV to TV as it is, it's personal as to whether you can put up with it or not.

squarejawhero

I've watched a few 3d films and the crosstalk is quite minor unless i turn my head past 40 degrees maybe some glasses are faulty or maybe it depends on viewing angle etc my 3d viewing is done from dead centre 7ft away

out of interest how do you apply the filters are they like stickers or what?

The OLED in my vita has no issues with burn-in even after 13hr sessions of Persona 4 which has hud displays everrywhere I dont think its a real issue

ussjtrunks

Don't take this the wrong way, but I'm not going to argue about your individual experience, everyone's different! I will say, I've got two sets of glasses here with the same problem and have also tried the higher-end glasses as well with the same set. It's likely a faulty set, but on viewing the engineer said it was "on spec" and cleared it, despite the filters arriving the next day and fixing most of the issues. I've also read about these issues since in reviews.

If you even tilt your head by a small margin, colours do change. The warning against a green background is a good test - also, if there's grey around the letters, there's your crosstalk culprit. I also found that without the filters the picture was aliased in a similar way as you see on passive sets.

Using them seemed to fix all of these, but they're not a great solution - they don't stick to the glasses, they "slot in" (so the high-end glasses can't use this solution) with little tabs. This means that you get a double-image if they're not close enough to the lcd's. And forget about cleaning them - those finger marks are hard to remove.

Please bear in mind I'm talking about the 40" HX853 here, if you've got a larger screen it seems they're of a higher quality panel.

As for your note, about OLED burn-in on a Vita, I'm sure that's the case. But there's a big difference in that and a large TV that's on for hours at a time. Worth remembering. Certainly on my experiences I'm bearing that in mind with future purchases!