Goodmans/Cello C65ANSMT-4K failed update Help please

kpatm

Evening. My mate has this smart TV that after a failed update it does not work in Smart TV mode he can only use it as a standard HD TV

                                                                                                                                                                                                                                                                                                                                                                                                                                65” Smart 4K Ultra HD LED TV with Wi-Fi and Freeview T2 HD - Cello Electronics (UK) Ltd                                                                                                        A Smart TV is a platform that can run 3rd party Apps. 3rd party content providers may remove Apps from the Smart TV platform or stop supporting them at any time, and we cannot guarantee an App’s availability. When new Smart TV products are launched, there may also be a delay before certain Apps...                                                                                                                                                                                                        celloelectronics.com                                                                               
I said I would look into possible fixes for it but I cannot locate any info or firmware on the set. Any help would be appreciated. Thanks

RapierCT

My Cello C65ANSMT / Goodmans G65ANSMT has suffered a similar fate!

I also canoot find any software/firmware updates, and even worse (and more puzzing) it won't even do a factory reset!!!

[email protected]

May be a long shot but have either of you tried contacting Cello on the UK landline number as per that website link to see what they say?

kpatm

I think Goodmas/Cello supplied him with the firmware on a USB stick but the TV refuses to accept it?