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Has my S9 been backed up?

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27-11-2019 22:32:42 Mobile | Show all posts |Read mode
Wanted to check if this was normal. I got to:

Settings > accounts and backup > backup and restore > back up data

Once I begin everything will back up in seconds but then get stuck at 97%:

                                                                               

The first time I tried this I had to stop at the 1hr 10min mark. It had been on 97% for most of that time with messages sitting on 75% but everything else having backed up.

Second time I had to stop at 10 mins because I had to go to work. When I go back to the back up data page it actually gives a date of last back up as the last time I tried, even for messages which was at 75%.

Was wondering if anyone else experience with this and whether a back up of the phone has been created?
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27-11-2019 22:32:43 Mobile | Show all posts
I've just tried doing a backup. It gets stuck on 97% if I include the music folder, which remains at 0%. If I don't include the Music folder, it goes through fine. Not sure if you need to give backup permission to read the Music folder or something
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 Author| 27-11-2019 22:32:44 Mobile | Show all posts
That is odd as I just checked by re-trying the back up when I got home and my music is fine. I don't remember giving it any special permissions. Same still for the messages for me but I'm not too worried about that. Just not sure if the rest has backed up.
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27-11-2019 22:32:45 Mobile | Show all posts
It should show you the progress of each section, and I think that if you stop it, it's only the unfinished section that doesn't get backed up.
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 Author| 27-11-2019 22:32:46 Mobile | Show all posts
Just to be safe I backed it to the sd card in the phone but I think it should be fine restoring back from the google account once the phone is fixed.
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 Author| 27-11-2019 22:32:47 Mobile | Show all posts
I think the issue with mine was WhatsApp. I believe this app does not back up to the google account through settings. It does however back up to the google account through the app itself.
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27-11-2019 22:32:48 Mobile | Show all posts
Be aware that the utility you are in there is backing up to your Samsung account - the google account backup is a separate entity...
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27-11-2019 22:32:49 Mobile | Show all posts
Is this just backing up locally?  I use Samsung Smartswitch to back up to a PC and conveniently you can browse the data it's backed up to check the images and videos are backed up as expected.
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 Author| 27-11-2019 22:32:50 Mobile | Show all posts
This was Smartswitch but backing up to cloud in the Samsung account
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