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I recently purchased a oneplus 7 pro
I recently purchased a oneplus 7 pro. Prior to the purchase, I read on their website that I could trade in my oneplus 6 phone. All I had to do was send the package that they sent me. Just before I sent the phone to oneplus, I went to their web site and "chatted" with customer service. I asked if I should wait for the voucher/cashback offer for the trade-in before purchasing. This person told me it doesn't matter since I could ask for cashback once they have inspected my trade-in phone.
I purchased the oneplus 7 pro and got it in about a week. Meanwhile, I sent my trade-in phone to them and they got it about a day or 2 after I made my purchase. I received an email that a token/voucher was on its way. I replied to their email within minutes of receiving it asking what good is the voucher if I can't use it since I already purchased the oneplus 7 pro. I asked why can't they rescind the voucher and send me cashback or send back the voucher, when I receive it, and request cashback! I added if I cant get cashback, then I want them to return my trade-in. They replied with
"We totally understand your concern, as we are sorry to inform you that we will not be able to change the voucher (TOKEN) to cashback.
However, as you requested for trade-in cancellation we would like to inform you, if you haven't yet shipped your device, you can cancel your trade-in by simply keeping your device. If you've already shipped your device, the trade-in can't be canceled."
On the oneplus website, it says,
"Receive your Token: When you accept the updated offer, a Token will be sent to you. If you decline the updated offer, we'll send your old device back to you"
So, now I am out of pocket of the unusable voucher, and I can't get my phone back! Needless to say, I will NEVER purchase another oneplus device ever again! |
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