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I am trying to return a faulty TV to Richer Sounds and I am having a bit of a "debate" with them about one aspect of their returns policy.
They are saying to me that they won't arrange delivery of a replacement until I send them pictures of the old TV boxed up and ready for collection.
I completely understand why they want the photos - it's to prevent issues with any damage that may be caused by the courier company.
What I don't get is why they need the photos before they can even arrange the exchange. Say for example, I send the photos through today and they then tell me the earliest delivery is next Friday. That means the TV will be sitting round in its box and unusable for a whole week.
Surely it would suffice to send the photos the day before?
Any one else come across this? |
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