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I have been thinking long and hard about this today. I bought the products in good faith from an established and reliable retailer. Belkin's warranty is explicit
"Belkin Limited warrants to the original consumer or other end-user of
any PureAV Power Console for the life of the product, that the PureAV
Power Console shall be free of defects in design, assembly, material
or workmanship and will repair or replace, at its option, any defective
PureAV Power Console free of charge."
it makes no mention of any restrictions such as, providing it is cheap and easy for use to do so, consequently I find there current position unacceptable and untenable.
If they are unable to execute a simple repair such as replacing a power lead what value has the warranty full stop.
I have always thought Belkin to be a reputable company but their repsonses from both a speed of reply and customer focus perspective are starting to suggest other wise.
Interesting on reading and considering the warranty - it does have a get out clause a very big one because the warranty only applies for the life of the product so I presume they could also argue that once a product is discontinued by them or breaks it has reached the end of its life and the warranty is no longer valid !!
Off to write my response to Belkin's
Further to our telephone conversation, I apologise again that we are unable to replace the products for you; this is due to lack of stock.
You could either return the products to your reseller or to Belkin for a full refund.
If you would like me to arrange a refund, please provide copy of the proof of purchase and I will arrange a courier to collect the products.
Belkin strongly recommends that you do not replace the plus yourself; firstly due to the potential safety risks and secondly because it would invalidate the product warranty.
Apologies again for the inconvenience caused. This matter is being thoroughly investigated.
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