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I ordered a £1000 treadmill from FS around 18 months ago. XPD were the delivery company.
Again we we told a late afternoon slot which came and went. Unfortunately I was working away from home that night and it was being handled by my wife. I chose to intervene later that evening and rang XPD who said they wasn't going to attempt delivery as it was a 2 man lift. Really? Why even tell me you're coming then? I told them it wasn't acceptable so they agreed to deliver that evening as promised.
My wife called me later that evening to say it had actually been delivered but when she said it was an oldish man that had carried the box to the garage I asked for a photo of the box as he must have been superman carrying an 80kg treadmill on his own! Picture came and it was an elliptical trainer! I phoned them again and they acknowledge the mistake and agreed to collect and deliver the correct package the next day which they did indeed do. Idiots! |
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