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I finally got fed up with the harsh ride on my car's run flats, so I decided to buy some "normal" tyres instead. My main criteria for buying (other than price) are fuel consumption and noise, so I opted for Goodyear F1 Asymmetric 3s (EU ratings C/A/69). My car has different sizes front and rear - 225/40 R19 at the front and 255/35 R19 at the back. For some reason, none of the main UK sites listed the 225/40s at all, which meant that my choices were European firms MyTyres and Tyreleader.
On Tuesday, I ordered my tyres from MyTyres, despite them being more expensive (mainly due to Tyreleader's reputation for often poor customer service and being hopeless at communication if things go awry). As there were different sizes of tyres, they split my single order in two and tried to debit my credit card twice in quick succession. My bank (Halifax) decided to decline one of the transactions. I didn't find this out until I'd received a notification from MyTyres and then cancelled my order because I couldn't be bothered with faffing about waiting, and then checked my online banking (it's not a card I use often). I ordered instead from Tyreleader.
The next day, I got an email from MyTyres telling me that the 225/40s had been dispatched. Umm? I phoned them up (fortunately on a UK number) and was told that neither cancellation had been actioned and that I should reject the tyres when they eventually turn up. I was asked if I wanted to cancel the other order, and affirmed this. What's the point of having a facility to cancel an order if it's hit or miss as to whether they actually, err, cancel the order?
Meanwhile, Tyreleader had also decided to split their order in two and I got a shipping notification for the rear set later that same day. The front pair remained stuck in stasis.
DPD delivered the tyres today. Can you guess how many they dropped off? Why, four of course! The only order number listed on the paperwork was for the rear set and when I left work today, the order for the other pair was still showing "not dispatched".
I received an email this evening. Time for a quiz:
1. Who sent the email?
2. What does the email say?
If you guessed "Tyreleader" and "your other order has been dispatched", then you'd be right!
It would be tempting to keep the other tyres and try and sell them on eBay or something, but I'm an honest sort of chap, so I've already notified Tyreleader that they've sent me two extras. They have a £25 return fee, which I'm hoping they won't charge me. If they do, I'll be disputing it with my credit card company.
German efficiency? Pah! |
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24-11-2019 23:52:26