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Just read your blog. That sounds dreadful, and the kind of hassle you can do without.
It seems that Mercedes quality and customer service is on a par from what I've experienced from Audi.
I went back to Audi after 6 months with a few queries. Namely the shocking paint finish, a gaping hole in the rear bumper, the unachievable quoted 60MPG fuel consumption and a braking issue which I made the mistake of calling brake fade (which I have since found out is referred to as a "high spot" in the braking but from that day forth my car would be listed as having a customer diagnosed brake fade a.k.a take it for a spin round the block and say that there is nothing wrong with it!).
All of which were met with a general apathy and 'meh' attitude. Put me right off Audi.
From what I've heard, the customer service received by some from the likes of Hyundai, Kia, Skoda for example is second to none.
I think the problem is that these big boys are relying on the perceived reputation of their product and badge snobs.
(But I still wouldn't drive a Kia. ) |
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