This category can be called details clarification

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Automatic identification of target calls this is a feature that saves users a lot of time. The platform automatically marks the most important calls as targeted. A targeted call is a call that was accepted lasted longer than the specified time if someone has a wrong number or is trying to sell you water delivery the conversation is unlikely to last more than 15 seconds came from one specific number within the same sale. Selling a pizza takes five minutes apartments  sometimes several months. This duration of each business is individual and is called the sales cycle . In order for the service to be able to separate targeted calls from nontargeted calls you need go to the section general settings — project settings  indicate how long a substantive conversation usually lasts in your field for example you can discuss the purchase of a jacket in a couple of minutes and the installation of a heating boiler in 15 set the sales cycle  how much does a customer usually spend on making a purchase decision. There is a readymade report on target calls in the call log.


Its available on all projects by default and lets you see where jewelry retouch service the most valuable leads are coming from. Read more in the article in the same eye. Target call  what is it . Call categories create your own call categories to separate calls by topic and degree of usefulness to the company. In ringostat you can set any at your discretion. Example selling advice appointment calling a specialist home technical support issues spam if you sell several goods and services it is better to specify their names in the categories. For example our client an insurance company uses the following categories of services provided go to general settings  call categories and click the add category button.



As you can see there is another column on the right  the value of the call. It is this parameter that will help to understand the effectiveness of a particular advertisement. For each category you specify you must enter a value for that type of call. An example of setting call categories and value lets present a conventional online store of outerwear that sells only three types of products with the following average receipt coat  300 u. At. Down jackets  200 . Of course not everyone buys after the first call. Many first find out if the prices on the site are current ask about the material delivery and payment.  Based on experience the store management knows that in about 30 of cases such questions end with a purchase. Therefore the approximate value of such appeals can be calculated as follows we take the average check for goods in this case 200 u. At. 20 of 200 at. ― 60 y. At. Sometimes customers have questions after ordering. For example the product did not arrive on time or the buyer asks to send the parcel to another post office.