Netgear x4s D7800 on sky

MartinGH1369

Hello.

I just bought a Netgear x4s D7800 and am trying to set it up on sky fibre but the Netgear genie isn't working.

I am getting the screen shown in the image below, what do I do?
I haven't set a router up before so laymen's terms would be helpful.

psychopomp1

See the last post in this thread:
Help Needed with Netgear D7800 Setup

MartinGH1369

Thanks for the reply.
Where did that user got things like the client identifier string? Where do I look for this kind of thing?
I know my mac address.

psychopomp1

Is the client identifier string not available in the software settings on your sky router?

MartinGH1369

Not that I can see

psychopomp1

Ok do NOT setup router using the auto wizard. Choose the manual setup option and then from isp drop down list, choose Sky. Then if you get dhcp option 60 & 61 boxes, just enter anything in them. Try that first.

MartinGH1369

Anything at all? I could just type "1" in there?

psychopomp1

just type any gobbledeegook but at least a few characters eg
sgfrt32q3t3yutry
t34t3qy3yh4wg4

Also ensure the firmware on the D7800 is up to date (latest is 1.0.1.47). Better to do this before setting up the router as the latest firmware will probably have dsl modem firmware updates.

psychopomp1

Also worth reading this - its for the D8500 but it should also apply to the D7800:

Solved: Re: NightHawk X8 D8500 VDSL Connection to SKY Fibr... - NETGEAR Communities

MartinGH1369

I shall have s read and try again tomorrow, I've had enough for today.
Thanks for your help.