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To give the other side of this, one of the business' I work with has a dozen identical establishments. All of them had a 5 star rating. One of them has just been downgraded to 1 star on the basis the environmental health department has not received its food business registration form. When it was pointed out to them they had happily rated the business 5 stars a year ago so clearly had logged its registration they still refused to adjust the rating.
The owner is now having to waste his time and money going through the appeals system. Clearly it's not fair to downgrade this premises to 1 star on the basis of a registration form regardless of who lost it. The net result is a hygiene rating system that is completely meaningless to anyone who knows how it works, yet can scare customers off perfectly safe establishments. Still, setting up and running such a system probably created thousands of jobs... |
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