Question Never ending Xbox one crash
So out of the blue my Xbox one just spazzed out on me mid game and threw me back to my dashboard, I re pressed the game and I got an error. Game took too long to load.Fine. Hard reset.
After loading back up my Xbox and we get past our green loading screen it will just sit there with a blank black screen (yes I've tried the low res boot) for around 3 minutes until my dashboard half loads like this.
/proxy.php?image=https://img-prod-cms-rt-microsoft-com.akamaized.net/tenant/xvi/entityid/RE15Qyw.img&hash=5584e4965d5e0b3b151648522bf48a85
No amount of button bashing will do anything. After a further 3-4 minutes the dashboard will load and I can navigate it, although very jumpy laggy and slowly. But if I try to load anything it will spaz out for 3-4 minutes until I get this error
/proxy.php?image=https://img-prod-cms-rt-microsoft-com.akamaized.net/tenant/xvi/entityid/RE160XF.img&hash=98e56353d67cdda5e90ddaad773fa9e8
And this error
/proxy.php?image=https://img-prod-cms-rt-microsoft-com.akamaized.net/tenant/xvi/entityid/RE166ad.img&hash=09fe6ed883bd043c52e08fc7fbadfdac
Even if I try to go back to my dashboard. I get this error.
/proxy.php?image=https://img-prod-cms-rt-microsoft-com.akamaized.net/tenant/xvi/entityid/RE160XG.img&hash=30b48b222e2f260529e0e7ce4e1412ac
Nothing works, everything takes 3-4 minutes from button press to execution. Any ideas? Or is this box junk?
PS the ambassador chat who said my router was the problem because it was below my Xbox. Seriously...
Many thanks in advance.
Tom. Have you tried a full factory reset? I can't complete that as I can't actually open any menus to select a reset. It just crashes before it will open ANYTHING.
Is there a way to factory reset without using the Xbox interface? Have you looked on Xbox support?
There seems to be a way to do a factory reset if you can't get a picture, so maybe it'll help.
Reset Xbox One Console to Factory Defaults You can do a reset without needing to get into the UI or at least thats whats claimed on the net.
To resolve this issue, you will have to perform a hard restart of your Xbox One console. Here’s how:
1) Press and hold the Xbox button on the console for at least 10 seconds until the console shuts down.
2) Unplug the power supply from the console. Wait for 3 minutes, then plug the power supply back in to the console.
3) Press the Xbox button on the wireless controller to turn on both the controller and the console. I think the fully factory reset is in order rather than the hard reset.
@Tabblink, just follow the instructions in the link I posted(if you haven't already), and report back if it's helped.
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