I then switched out my parents BT HomeHub 5 with an ASUS RT-AC68U router (as they have a BT OpenReach modem screwed onto the wall) and so far that seems to be working too. They don't have any consoles but it so far has stopped the dropouts.
Setup on both wasn't too hard, just needed to make sure the username and password were correct. I used this link as a guide - Asus DSL-AC68U Configuration Settings for BT Infinity
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